Shipping policy
Vynqis Supplements Int (BK Logistic LLC) is committed to getting your order shipped as quickly as possible, and there is typically a handling time of 1 business day before orders ship. This means that most orders placed on Monday will ship Tuesday, but orders placed on Friday, Saturday & Sunday will typically ship Monday. We currently offer the following shipping methods:
Most orders ship from our warehouse in Pittsburgh, so shipping times will vary based on Courier used and shipping method chosen.
International Shipments
Orders ship from our warehouse in Pittsburgh, so shipping times will vary based on Courier used and shipping method.
APG (Australia Post Global) - 4 - 7 Business Days
Global Post – 4 – 7 Business Days
USPS International - 7-14 business days depending on Customs
Duty, Taxes and VAT are added at the checkout for the following countries, which will speed up Customs clearance at the destination -
Canada, UK, Italy, Germany, Spain, France, Mexico.
All other countries do not include the cost of duties and taxes. Depending on the policy of the Country, you may be required to pay additional fees to Customs at your destination.
Import duties are not applicable if you’re ordering from within your own region, but you may need to pay local sales taxes.
Shipping to USA Address's and Freight Forwarders
We will ship to USA based Freight Forwarder, however we will not be responsible for ensuring the product is on-shipped to you. Once tracking shows delivered to the USA address the order is complete and we will not reship or refund for missing orders.
Shipping to Australia
Due to TGA regulations we can only ship up to 3 bottle of only one product (3 months supply) that means only 1 triple pack - orders placed with a larger quantity will be adjusted back to 3 bottles and the items not sent will be refunded.
Shipments Mistakenly Marked Delivered
We are happy to investigate if an order’s tracking information says the product is delivered mistakenly, as long as is reported within 5 days of being marked delivered. Couriers occasionally mark orders delivered early, so if your tracking shows the order was marked delivered but you did not receive it the chances are high it will arrive the following day.
If a package is mistakenly marked delivered and the Courier is not able to locate it, we will be happy to reship with signature required.
Incorrect Shipping Addresses
If an incorrect shipping address is entered, please let us know before the order ships so that we can have our warehouse correct the address before shipping the order.
We are happy to reship orders sent to an invalid address and returned to us, the customer must pay the reshipping cost. While we are often willing to reship orders to old addresses that aren’t sent back we reserve the right to not reship such orders if we find the circumstances surrounding them suspicious.
Paid Shipping Refunds
We cannot control delays by Couriers, and generally do not refund shipping costs if we have both shipped the order on time and shipped it using the correct shipping method. If an order with paid shipping is delayed due to our mistake or has the wrong shipping method purchased we are happy to provide a full refund of the shipping costs.
